Job Overview
The Client Technology Services (CTS) Professional supports Financial Advisors, their assistants, and LPL internal business partners in a customer care center. This role involves handling inbound and outbound calls related to advisor technology needs, providing first-contact resolution when possible, and ensuring a seamless user experience.
Responsibilities
• Deliver exceptional customer service to Financial Advisors, their assistants, and internal LPL teams by accurately and efficiently fielding a wide range of inquiries.
• Serve as a primary point of contact for advisor technology support, providing timely updates on ongoing issues.
• Support first-contact resolution efforts by guiding advisors and their assistants through LPL Financial processes and system platforms.
• Provide application support for LPL’s proprietary web-based software and third-party applications, troubleshooting issues such as:
- Web browser compatibility
- Exchange Email
- Multi-factor authentication
- Active Directory-related access issues
• Process subscription requests to add, remove, or modify access to advisor technology platforms.
• Maintain detailed records of client interactions and issue resolutions in the service tracking system.
• Collaborate with escalation teams to ensure timely responses and resolutions.
• Explain operational requirements, firm policies, and regulatory requirements to advisors and internal business partners.
• Work closely with Tech Support, Registration, New Client Onboarding, Business Transitions, Business Consulting, and Cash Management teams.
• Assist in the development and maintenance of process documentation and training materials to enhance team proficiency and efficiency.
• Support product and system enhancements by providing testing support for technology releases.
• Engage in continuous improvement initiatives to optimize the client experience.
• Identify and assess process improvements and recommend solutions for efficiency and risk mitigation.
What We Are Looking For
We seek strong collaborators who can deliver a world-class client experience. Ideal candidates thrive in a fast-paced environment, are client-focused, team-oriented, and innovative, and are committed to continuous improvement.
Requirements
• 1-3 years of experience in customer service within Financial Services
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong verbal and written communication skills, including interpersonal skills to build positive relationships
• Effective organization and time management skills with the ability to multi-task and manage multiple priorities
• Strong attention to detail and problem-solving skills
• Ability to work under pressure and meet critical deadlines
• Experience handling client inquiries via email, chat, and phone
• Ability to prioritize responsibilities to meet compliance and regulatory deadlines
Preferred Qualifications
• Bachelor’s Degree in Business or a related field
• Experience using Salesforce, Adobe Professional, Oracle, Documentum, or MS Dynamics
• Broker-Dealer Operational experience or familiarity with financial industry terms
Pay Range:
$24.03-$40.05/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
- Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
- Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
- Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
- Impactful Work: Our size is just right for you to make a real impact. Learn more here!
- Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
- Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
- Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
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