Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
*This position is currently being offered on a temporary contract basis*
Position Summary
The Document Corrections Specialist I plays an important role in the organization by performing a number of activities related to the company’s Investor Fulfillment functions. The role is responsible, under regular supervision, for assisting the Department Manager with the overall operation of the Correction process for Collateral Documents and other documents to ensure adherence with Guild Mortgage Company, Agency, Investor, Title Company and County Recorder policies, procedures and guidelines.
Essential Functions
- Create and maintain Correction files for each identified loan including appropriate copies of Blitz documents and original documents, if available.
- Create or complete Document Discrepancy Worksheet and initiate the Document Correction Checklist for each identified file.
- Add the required information to the Document Re-Recording Data
- Identify and document any corrections which can be waived according to Dept
- Maintain the original and send a copy to the GNMA Custodian for any GNMA corrections that can be delayed.
- File the Correction files in the appropriate Holding area based on which pre-correction conditions are still outstanding.
- Proof and send Servicing Released Assignments for recording including checks for recording
- Pull and shred GNMA-BNY transmittals for Pools that are Final
- Submit suggestions for changes in procedures, automation and forms to increase department
- Assist in all areas of Document Management as
- Perform other related duties as required.
Qualifications
- High School Diploma or equivalent, required.
- Minimum one year of related mortgage experience required.
- Ability to effective use email, word processing, desktop, electric typewriter, ten- key calculator, photo copiers.
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Strong detail orientation.
- Ability to perform well under deadline pressure.
- Utilize organizational skills; ability to monitor and be responsive to various deadlines with investors, Insuring Agencies and Secondary Marketing.
- Ability to receive and act on detailed information through various communication methods: face to face verbal, telephone, email and printed material.
- Ability to convey important information to management and staff members through the Email system, in person and on the telephone.
- Ability to understand Federal, State, Investor and regulatory agency material.
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
- Commitment to company values.
- Customer Service - Proactive attention to each person
- Integrity - Do and say what's right
- Respect - Treat others with dignity
- Collaboration - Listen and work together
- Learning - Seek knowledge and strive for improvement
- Excellence – Deliver the unexpected
Supervision
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Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances
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Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards
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Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect
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Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications
Requirements
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
Environmental: Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
Schedules: Work is primarily performed during the business week, Monday - Friday.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Targeted Salary Range: $19/hr - $23/hr
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
REQ#: DOCUM017052