Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Foreclosure Manager, Foreclosure plays an important role in the organization by ensuring high-levels of productivity, efficiency, compliance, and service levels for one or more of the following areas: title transfers, foreclosures, reinstatements and/or post foreclosure. The role is responsible, under limited direction, for managing and training employees, setting objectives, assigning work/projects, updating internal procedures, ensuring document quality control, and other activities related to overseeing the operations of a highly functioning department.
Essential Functions
- Monitor metrics and work pipeline in order to maximize productivity, efficiency, compliance, and service levels, and minimize detrimental losses for area(s) under supervision.
- Coach and hold team members accountable for timeliness, accuracy, and completeness of work, and ensure all regulatory compliance deadlines are met.
- Hire, train, coach, discipline, and exit team members.
- Regularly monitor and communicate status of files.
- Prepare and analyze productivity reports, identify trends and issues, and provide appropriate status updates to leadership.
- Review proof of claims, and escalate issues to legal counsel when necessary.
- Assist in the generation of invoices via calculating fees and providing supporting documentation when necessary.
- Audit files and supporting documents for accuracy and completeness; provide approvals as appropriate.
- Close files, retaining records in accordance with required retention periods.
- Respond to and coach team members on issues that represent higher risk and/or fall outside of scope of their normal responsibility.
- Work with business analyst to ensure systems are updated, tested, and audited to reflect modifications to policies and procedures.
- Use expertise to analyze and resolve escalated foreclosure-related issues.
- Audit work of direct reports; perform tactical quality control over department output to ensure quality of work.
- Perform daily and monthly reconciliations.
- Review and authorize check requests related to refund and demand requests.
- Interpret and communicate work procedures and company policies to staff.
- Identify and stay current on changes in industry regulations and recommend changes to internal policies, procedures, and systems to incorporate new/changed requirements.
- Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training.
- Provide backup in the absence of other department managers.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required, Bachelor’s Degree preferred, along with a minimum of five years total mortgage loan servicing experience required, with at least three years in a supervisory/lead role.
- Expert-level knowledge of mortgage foreclosures, defaults and bankruptcies, including overall processes and inter-relationships, standards and requirements, supporting documents, terminology, compliance and regulatory requirements related to functional area(s) of expertise and supervision.
- Ability to work in an emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
- Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
- Basic math skills required.
- Proficiency with data entry, Microsoft Word, Excel and Outlook required.
- 10-key by touch preferred.
- Familiarity with document retention software; Blitzdoc preferred.
- Ethical, with a commitment to company values.
Supervision
Number
Job Titles
5-8
Foreclosure Assistant, Foreclosure Specialist, Sr Foreclosure Specialist
0
· Works independently with low supervision of work, depending on experience
· Applies sound judgment and thinks critically about downstream impact of changes on processes and systems that impact department and Company policies and protocols
· Hire, train, coach, discipline, and exit team members
· Travel: 0%
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Targeted Salary Range: $65,478.00 to $89,100.00 annually
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
REQ#: FOREC017018