The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more!
Position Purpose:
The Appliance Installer I is responsible for installing appliances for HDDC customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.
Key Responsibilities:
70% Customer Service
- Ensures timely completion of all jobs and installations
- Listens to and resolves install complaints in the field and escalates issues if beyond their skill set
- Delivers appliances and plumbing products to customer's home or other specified location
- Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
- Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs
- Follows-up on customer concerns
- Ensures customer needs are met
30% Appliance Installation
- Works with team members to install appliances
- Ensures compliance and proper adherence to job process and installation standards
- Diagnoses installation issues, seeking additional support as needed
- Cleans and maintains the interior of vehicle
- Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process
- Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management
Direct Manager/Direct Reports:
- Reports to the Appliance Installation Manager
- This position has no direct reports
Travel Requirements:
- Typically requires overnight travel more than 50% of the time.
Physical Requirements:
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
- Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
- Moving around the facilities
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Must be legally permitted to work in the United States
Preferred Qualifications:
- Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer
- Ability to work in a fast paced environment
- Ability to work independently
- Strong verbal and written communication skills
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
Certifications:
- Must be able to pass Level I Installer testing certification (including: delivering and setting in place freestanding ranges, washers, dryers, freestanding refrigerators and non-European built-in dishwashers and microwaves)
- Must have a valid state drivers license and proof of insurance
Competencies:
- Action Oriented
- Drives Results
- Communicates Effectively
- Collaborates
- Customer Focus