Position Purpose:
The Sr. Manager HDDC Builder Sales will work to attract, on developing and maintaining strong relationships with custom builders, remodelers and designers. This leader will work with outside sales and Design Center associates to enhance client experience for our target customer. They will provide guidance and mentorship for associates working with builders in order to create a high performing team environment. The Sr Manager will work closely to track sales effectiveness, performance metrics, and partner with leaders to drive improvement and sustainability. This leader will focus on building and identifying new business opportunities, enhancing customer satisfaction, and executing effective sales strategies.
Key Responsibilities:
- Drive large cross-functional projects focusing on bringing value to Home Depot through store operations process improvement
- Liaison with internal and external clients, operations staff, senior management/officers and others affiliated with project team
- Create and maintain multiple project work plans
- Manage issues and roadblocks faced during life of project and ensure issues are resolved
- Partner cross-functionally with Operations process teams and all other SSC functional areas in driving change within Home Depot
- Use high-level strategic thinking to see the big picture, solve multi-faceted problems, understand the fundamental parts of the problems throughout the organization at all levels
- Identify new, effective processes that are likely to add value to the stores bottom line
- Determine goals, direction and action steps necessary to maximize short-term and long-term success of projects in departments
- Ability to select, retain and motivate high caliber cross-functional staff including direct reports and full-time resources committed to project from other functional areas
- Identify and correct key operational areas of improvement within Home Depot's core business.
Direct Manager/Direct Reports:
- Reports to Director, Pro - The Home Depot Design Centers.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- A minimum of 10 years of industry-related sales experience, with at least 5 years in a management or leadership role.
- Proven track record of achieving sales targets and driving team performance.
- Strong interpersonal and communication skills, with the ability to build rapport with team members, vendors, and customers.
- Excellent organizational and time management abilities, with a keen attention to detail.
- Problem-solving mindset and demonstrated leadership capabilities.
- Proficiency in digital tools and CRM software, particularly Salesforce.
- Self-motivated, adaptable, and able to manage multiple tasks effectively in a fast-paced environment.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
Competencies:
- Strong understanding of Operations and/or field knowledge
- Proven track record in managing projects
- Ability to influence others cross-functionally
- Strong quantitative, analytic and business accumen skills
- Strong critical thinking and decision making ability
- Broad, strategic, original thinking to resolve complex problems