- Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. We believe that advertising, done well, can enhance the value of our customer experience and generate a positive ROI for our advertising partners.
As part of Advertising Trust’s Policy & Integrity team, you will have high visibility across Amazon business lines, establishing the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising, expertise in developing customer experience solutions for highly complex situations, risk mitigation, and brand integrity. We are looking for deep thinkers, innovators, and individuals who are customer obsessed.
Key job responsibilities
- Support policy creation and design to ensure moderation at scale using a combination of human moderation and machine models.
- Work with product teams to ensure policy compliance for developing ad products.
- Maintain support relationships with sales and internal teams.
- Identify teams and businesses within and outside of Amazon Ads who are solving the same problems and build mutually beneficial relationships.
- Activate and maintain a rapid incident response mechanism for high risk escalations.
- Assist in the execution of policy leadership initiatives and vision by doing all we can to ensure teams are set up for success.
- Use feedback signals to make policy changes to support evolving business risks.
A day in the life
In a typical day a Policy Manager will review content for compliance with our ad policies in categories that require deep research and awareness of current and emerging events. They will develop knowledge in locale specific requirements and make decisions that consider cultural and societal norms. They will be build policy recommendations based on assessing risk across multiple risk vectors. They will identify areas for collaboration, resource sharing and escalation management coordination between multiple teams across Amazon that work in the same space, in order to bring consistency to our advertisers and shoppers.
About the team
The Ad policy team owns global ad policies across all Ad products and Amazon Publishers. This dynamic team is an integral part of how we support Amazon Advertising and as such has touch points across multiple areas of our business. We make a customer impact with every ad we serve and pride ourselves on doing so with a customer centric focus.
BASIC QUALIFICATIONS
- 3+ years’ experience in content moderation or similar field
- 3+ years’ experience in advertising, or advertising policy
- Experience working with Public Relations, Legal or Public Policy teams
- Ability to lead and work effectively with cross functional groups.
- Experience managing, analyzing and communicating results to senior management.
- Excellent communication (verbal and written) and collaboration skills that enable you to earn trust at all levels, including senior leadership.
PREFERRED QUALIFICATIONS
Master’s degree, law degree, or MBA. · Proven experience driving engineering projects. · Proven experience working with metrics and data analysis. · Proven experience working on digital advertising in a regulatory position. · Proven experience with creative acceptance policies, advertising standards, or a related field. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.