Member Services Representative - Mission Valley

Are you a driven, energetic individual ready to dive in to a great job?

Are you known for being friendly and positive?

Are you 18 or older?

Want to go to the

Gym & Pool for FREE ?

GROW YOUR CAREER AT OUR Y LOCATION BELOW!

Mission Valley YMCA

Fluency in Spanish preferred

M-F 2pm - 9:30pm; Availability on weekends required

Y would I apply?

• FREE Complete Gym Membership
• FREE Workout Classes
• FREE Pool Access
• Work with Your Friends - Text them the link to this page now!
• Build Your Resume
• Opportunities for Growth
• Community Involvement
• PART TIME Perks
  • Complimentary Y Membership
  • Paid Sick Leave
  • Paid Professional Development Opportunities

Sound good? (We think so, too!) Here’s what you would do:

• Educate members that the YMCA is a non-profit charitable organization
• Conduct member interviews with the intention of connecting members to membership and programs based on individual interests and goals
• Monitor access to facility by ensuring members and participants check-in upon arrival to the facility
• Answer all incoming phone calls in a courteous and timely manner; route incoming calls to appropriate departments and staff
• Maintain working knowledge of branch and association programs in order to communicate and share information to members and participants
• Greet, interview and tour future members using cause-driven sales and engagement techniques
• Conduct member engagement and conversion efforts for all membership inquiries and tours which did not result in a join

“OK, I’m sold!” What do I need to qualify?

• Must be 18 or older
• 6 months of sales and relationship-building experience a plus
• Bilingual preferred - at a minimum, the ability to understand and to make one self understood to all Spanish speaking individuals.
• Passion, enthusiasm, and commitment to the mission and cause of the YMCA
• An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
• Strong interpersonal, verbal and written communication skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Ability to work as part of a team and develop harmonious relationships with staff, members, guests and volunteers
• Conflict resolution skills, and ability to demonstrate sound judgment and initiative
• Ability to effectively manage multiple tasks simultaneously with attention to detail
• Experience with basic windows based applications
• Possess basic math, grammar, and spelling skills to complete transactions
• Bilingual Spanish/English preferred
• CPR/AED and First Aid, both Adult and Infant/Child, certification required within 30 days of hire and must be from one of the following certifying organizations:
  • American Red Cross
  • American Heart Association
  • American Safety & Health Institute